Privacy Policy
At Altitude Adventure Holidays, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make enquiries, or use our travel-related services.
Our website address is:
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit an enquiry or contact form
- Request information about our tours, treks, and travel Holiday packages
- Register for an account (if applicable)
- Make a booking or purchase services from us
- Subscribe to our newsletters or promotional updates
- Leave comments, reviews, or feedback
The information collected may include:
- Name
- Email address
- Phone number
- Address and billing details (where required)
- Travel preferences and booking-related information
- Any other information you choose to provide
We may also automatically collect certain technical information such as your IP address, browser type, device information, and website usage data to improve our website experience and security.
Comments and Reviews
When visitors leave comments, reviews, or feedback on our website, we collect the information provided in the submission form along with the visitor’s IP address and browser details to help detect spam and maintain website security.
An anonymized version of your email address may be shared with the Gravatar service to check whether you are using it.
Once your comment or review is approved, your profile image (if available) may be visible publicly alongside your comment.
Media Uploads
If you upload images or other media files to our website, please avoid uploading files containing embedded location information (such as EXIF GPS data).
Visitors may be able to download and extract location information from publicly available images.
Cookies
Our website uses cookies to provide a better browsing experience, improve website functionality, and understand how visitors interact with our services.
Cookies are small text files stored on your device that help us remember your preferences and improve website performance.
Cookies may be used for:
- Remembering your preferences
- Maintaining login sessions (where applicable)
- Improving website security
- Analyzing website traffic and performance
- Providing relevant content and services
If you leave a comment or review, you may choose to save your name, email address, and website information in cookies for convenience during future interactions.
Login-related cookies, if applicable, may remain active for a limited period depending on your account settings. You can manage or disable cookies through your browser settings, although some website features may not function properly without them.
Embedded Content From Other Websites
Some pages on our website may include embedded content such as videos, images, maps, articles, or other media from third-party websites.
Embedded content from external websites behaves in the same way as if you have visited that external website directly. These websites may collect information about you, use cookies, include third-party tracking technologies, and monitor your interaction with their content according to their own privacy policies.
Examples may include services such as payment providers, social media platforms, map services, and video hosting platforms.
How We Use Your Information
We use your personal information to:
- Process travel inquiries and bookings
- Provide information about our trekking and holiday packages
- Communicate important booking updates
- Improve our services and customer experience
- Process payments and related transactions
- Send promotional updates (only where you have provided consent)
- Prevent fraud and maintain website security
We do not sell, rent, or trade your personal information to third parties.
Sharing Your Information
We may share your information only when necessary to provide our services, including:
- Payment gateway providers for processing transactions
- Travel partners, hotels, transport providers, or service providers involved in your booking
- Website security and analytics providers
- Legal authorities when required by applicable laws
We ensure that any third party handling your information follows appropriate privacy and security practices.
How Long We Keep Your Data
We retain personal information only for as long as necessary to provide our services, maintain business records, comply with legal requirements, and resolve disputes.
If you submit comments or reviews, the content and related information may be retained indefinitely so that we can recognize and approve future interactions automatically.
Registered users (if available) may view, update, or delete their personal information through their account settings. Website administrators may also manage this information for administrative purposes.
Your Rights Regarding Your Personal Data
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data where applicable
- Withdraw consent for marketing communications
To request access, correction, or deletion of your information, please contact us using the details provided below.
Please note that certain information may need to be retained for legal, accounting, security, or administrative purposes.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Where Your Data Is Processed
Visitor information may be processed through secure third-party services, including website hosting providers, payment processors, email services, and spam protection systems.
Comments and website interactions may be checked through automated spam detection services.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security policies of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Altitude Adventure Holidays
3/A/1/B Pitambar Banerjee Lane,
Bally, Howrah, West Bengal – 711201, India
Phone: +91 6291 696669
Email: hello@visitaltitude.in
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.